Insurance Plans

Balance Billing

When an out-of-network provider bills you for the difference between their charge and what insurance pays.

What is Balance Billing?

Balance billing (also called surprise billing) occurs when an out-of-network provider bills you for the difference between their full charge and what your insurance pays. This can result in large unexpected bills.

For example, if a provider charges $1,000 and your insurance pays $400 (the usual and customary rate), the provider might balance bill you for the remaining $600 - on top of any deductible or coinsurance you owe.

The No Surprises Act (2022) protects against surprise balance billing in many emergency situations and when you unknowingly receive care from out-of-network providers at in-network facilities. But balance billing can still occur in some situations, particularly when you knowingly choose out-of-network care.

Frequently Asked Questions

Is balance billing legal?

Sometimes. The No Surprises Act banned it in emergencies and surprise situations. Knowing out-of-network care can still result in balance bills.

How can I avoid balance bills?

Stay in-network when possible. Before procedures, ask if all providers involved are in-network. Verify network status for anesthesiologists and other specialists.

Can I negotiate a balance bill?

Yes. Many providers will negotiate or accept a lower amount. Ask for an itemized bill and compare to typical rates for the service.

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